General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are available for delivery to addresses in Australia. We also accept orders from international customers who are shipping to addresses in Africa, Asia, Europe, North America, Oceania, and South America only. Any shipments outside the above locations are not available at this time.

Delivery Time

Unless there are exceptional circumstances, we make every effort to fulfil your order within [15] business days of the date of your order. Business day means Wednesday to Friday, except at weekends and holidays.

Please note we do not ship on Saturdays & Sundays.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website (Note to Complexion Medline).

Shipping Costs

Shipping costs are a flat $10 AUD for Shipping within Australia. Outside of Australia Shipping is a flat $30 cost. Free shipping in Australia will be applied automatically if your purchase order exceeds $125 AUD. Once at the checkout screen, shipping charges will be displayed.

Shipping processing time

All orders are processed within 2-3 business hour days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Suppose we are unable to deliver your products to you within 14 days of receiving your payment. In that case, you will have the option to cancel your order and you will be refunded immediately.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at

Returns Policy

Customers who shop on the Complexion Medline website may return UNOPENED and UNUSED products within 14 days of purchase for an exchange or credit. Complexion Medline cannot accept returned products that have been opened or used.

Any products ordered via the Complexion Medline website that meet the requirements stated above will need to be returned to Complexion Medline at the customer’s expense for the return to be processed.

Complexion Medline will not refund or provide a credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by us.

We cannot take responsibility for any items that are lost in transit or for incorrect mailing addresses. It is the responsibility of the customer to ensure the correct details are provided with every order. Complexion Medline cannot be accountable for products not received due to the submission of incorrect address details.

Packaging & Colour Disclaimer

Product packaging may vary from the pictured image from time to time, however quantity, ingredients and size will always remain the same. Product colours are not guaranteed, as colour accuracy on individual monitors will vary.

Privacy Policy

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can have your computer warn you each time a cookie is being sent, or you can turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Age of consent

Complexion Medline recognises the privacy interests of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. This site is not intended for children under the age of 18. Complexion Medline does not target its Services or this Site to children under 18 or does not knowingly collect personally identifiable information from children under the age of 18.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at our Contact Us page

Last Updated 30th April 2022