Delivery, Returns & Privacy Policies

Terms & Conditions

Delivery Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location
Items offered on our website are available for delivery to addresses in Australia. We also accept orders from international customers who are shipping to addresses in Africa, Asia, Europe, North America, Oceania, South America only. Any shipments outside of the above locations are not available at this time.

Delivery Time
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays & Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.

Shipping Costs
Shipping costs are a flat $10 AUD for Shipping within Australia. Outside of Australia Shipping is a flat $30 cost.  Free shipping in Australia will be applied automatically if your purchase order exceeds $75 AUD. Once at the checkout screen, shipping charges will be displayed.

Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at info@complexion.com.au

Returns Policy
Customers who shop on the Complexion Beauty and Dermal website may return UNOPENED and UNUSED products within 14 days of purchase for an exchange or credit. Complexion Beauty and Dermal cannot accept returned products that have been opened or used.
Any products ordered via the Complexion Beauty and Dermal website that meet the requirements stated above will need to be returned to Complexion Beauty and Dermal at the customer’s expense in order for the return to be processed.
Complexion Beauty and Dermal will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorized by us.
We cannot take responsibility for any items that are lost in transit or for incorrect mailing addresses. It is the responsibility of the customer to ensure correct details are provided with every order. The Complexion Beauty and Dermal cannot be accountable for products not received due to the submission of incorrect address details.

Packaging & Colour Disclaimer
Product packaging may vary from pictured image from time to time, however quantity, ingredients and size will always remain the same. Product colours are not guaranteed, as colour accuracy on individual monitors will vary.

Privacy Policy
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@complexion.com.au.

Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cookies
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Age of consent
Complexion Beauty and Dermal Therapy recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. This Site is not intended for children under the age of 18. Complexion Beauty and Dermal Therapy does not target its Services or this Site to children under 18 or does not knowingly collect personally identifiable information from children under the age of 18.

Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at our Contact Us Page.

Last Updated 19th June 2019

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